iPhone Cuts In and Out During Calls

Steve Ireland

a man sitting at a desk talking on a cell phone

Experiencing call dropouts on your iPhone can be frustrating. There are a few reliable ways to quickly fix this issue. Problems such as software issues, network settings, or microphone problems could be causing the interruptions. This guide offers troubleshooting steps for weak signals, carrier network problems, software glitches, and hardware issues, ensuring uninterrupted conversations. One effective way to address call interruptions is to reset your iPhone’s network settings.

This step often resolves connectivity issues that might be causing calls to drop. Keeping your iPhone’s software up to date can also prevent many common problems. Sometimes, outdated iOS versions can lead to performance issues, including call disruptions. Enabling or disabling phone noise cancellation might also help. Adjusting this setting could provide a quick fix for some users. Overall, these simple steps can often resolve the problem without needing to replace your device or seek professional help.

Troubleshooting iPhone Call Issues

Common Causes

Several factors can cause your iPhone calls to cut in and out:

  • Weak Signal: Insufficient signal strength is a primary culprit. Move to a location with better reception or reset network settings.
  • Carrier Network Issues: Temporary network outages or congestion can disrupt calls. Check your carrier’s service status or try calling later.
  • Software Glitches: Outdated iOS or software bugs can cause call problems. Update your iPhone to the latest software version.
  • Hardware Problems: A faulty antenna, microphone, or speaker can affect call quality. If other solutions fail, contact Apple Support for diagnosis.

Troubleshooting Steps

  1. Check Signal Strength: Ensure you have at least two bars of signal.
  2. Restart Your iPhone: This simple step can often resolve minor glitches.
  3. Toggle Airplane Mode: Turn on Airplane Mode for a few seconds, then turn it off.
  4. Reset Network Settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
  5. Update iOS: Check for and install the latest iOS update.
  6. Clean Receiver and Speaker: Gently clean the receiver and speaker openings with a soft brush.
  7. Remove Accessories: Remove any cases or screen protectors that might obstruct the microphone or speaker.
  8. Check Cellular Settings: Ensure cellular data is enabled and your carrier settings are up-to-date.
  9. Test in Different Locations: Try making calls in different areas to rule out location-specific issues.

Additional Tips

  • Disable VoLTE: Try disabling VoLTE (Voice over LTE) in Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data.
  • Turn off Wi-Fi Calling: If enabled, disable Wi-Fi Calling in Settings > Phone > Wi-Fi Calling.
  • Reset All Settings: As a last resort, reset all settings in Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.
Weak SignalMove to a location with better reception, reset network settings
Carrier IssuesCheck carrier status, try calling later
Software GlitchesUpdate iOS
Hardware ProblemsContact Apple Support

Key Takeaways

  • Resetting network settings can fix call interruptions.
  • Keeping your iPhone software updated prevents many issues.
  • Adjusting phone noise cancellation may solve the problem.

Troubleshooting iPhone Sound Issues

When your iPhone’s sound cuts out during calls, it can be frustrating. Understanding the causes and following a step-by-step guide can help fix these issues and prevent them.

Understanding the Causes of Audio Interruptions

Several factors can cause your iPhone audio to cut out during calls. One common issue is unstable signal strength. Moving to an area with better coverage may help. Another cause could be network settings or software bugs. If the iOS version or carrier settings are outdated, it might also impact the sound quality.

Noise cancellation settings can sometimes cause problems. If it is too sensitive, it might cut off your voice when there’s background noise. Finally, a dirty speaker or microphone could be responsible for audio interruptions. Cleaning these parts carefully might resolve the issue.

Step-by-Step Guide to Resolve Cut Outs

  1. Check and Clean: Ensure the iPhone speaker and microphone openings are clean. Use a small, soft-bristled brush to clear any debris.

  2. Restart Your iPhone: A simple restart can refresh the system and fix minor software issues. Hold down the power button and slide to power off. Turn it back on after a few seconds.

  3. Update Software: Go to Settings > General > Software Update to check if an iOS update is available. Update carrier settings through Settings > General > About.

  4. Reset Network Settings: Navigate to Settings > General > Reset > Reset Network Settings. This will reset Wi-Fi networks and passwords, so re-enter them afterward.

  5. Disable Bluetooth: Turn off Bluetooth during calls to see if audio improves. Go to Settings > Bluetooth and switch it off.

  6. Check Signal Strength: Move to an area with better reception if the signal is weak. Avoid areas with known signal issues.

Preventive Measures and Best Practices

To avoid iPhone sound issues, follow these best practices:

  • Regular Updates: Keep your iOS and carrier settings updated.

  • Clean Devices: Regularly clean your iPhone’s speaker and microphone openings.

  • Check Connections: Make sure your case or cover is not blocking the speaker or microphone.

  • Avoid Interference: Minimize the use of Bluetooth devices during calls if they cause problems.

  • Monitor Signal Strength: Be aware of areas with weak reception and move to better coverage when necessary.

Following these steps can help maintain sound quality on your iPhone and ensure your calls go smoothly.