Getting a refund from Uber Eats requires understanding its policy and navigating the app effectively. When an order doesn’t go as planned, whether due to missing items, incorrect orders, or other issues, Uber Eats provides a process for users to seek a remedy. Customers initiate this process through the app by selecting the problematic order and specifying the issue they encountered.
The app offers a list of common problems from which users can choose, making it important for customers to accurately detail their experience. Interaction with customer service may be necessary if the issue is complex or not directly resolved through the app interface. It’s vital for customers to act promptly, as there may be time constraints on when a refund can be requested after an order has been completed.
How to Get a Refund on Uber Eats
Whether your order was wrong, late, missing items, or never arrived, Uber Eats offers a way to request a refund — but you need to act fast and follow their rules.
1. Understand Uber Eats’ Refund Policy
Before requesting a refund, know the key points:
- Report issues within 48 hours of placing the order.
- Refund requests are limited to 2 per month and 20 lifetime per account.
- Refunds are usually issued for:
- Missing items
- Incorrect items
- Damaged food
- Orders that never arrived
- Significant delivery delays
- Change-of-mind cancellations after food prep starts are not usually refunded.
2. Request a Refund via the Uber Eats App
Step-by-step:
- Open the Uber Eats app.
- Tap the Orders icon at the bottom.
- Select the order with the problem.
- Tap Help in the top-right corner.
- Choose the issue (e.g., “Missing item,” “Order never arrived,” “Wrong item”).
- Follow the prompts and submit your request.
Uber Eats will review your case and usually respond within a few hours to 48 hours.
3. Request a Refund via the Website
- Go to Uber Eats Help.
- Sign in to your account.
- Select the order in question.
- Choose your issue and submit the form.
4. Tips to Improve Your Chances
- Attach photos if the food is wrong, damaged, or incomplete.
- Be specific about what happened and what’s missing.
- Act quickly — the sooner you report, the better.
- Keep your refund request history low to avoid hitting account limits.
5. Alternative: Contact Uber Support
If the in-app process doesn’t work:
- Use in-app chat with Uber Eats support.
- Tweet or DM @Uber_Support on X (Twitter).
- Call Uber Eats (available in some regions).
6. Refund Processing Time
- Refunds to a credit/debit card: 3–10 business days.
- Refunds as Uber Cash: usually instant.
7. If Uber Eats Denies Your Refund
- Politely reply to their email with more details or evidence.
- If still denied and you paid by card, you can contact your bank for a chargeback (last resort).
✅ Quick Note: Frequent refund requests may lead to account review or suspension, so only request them for genuine issues
Key Takeaways
- Users must accurately detail issues in the Uber Eats app to request a refund.
- Selecting the correct problem from the app’s list is crucial for a prompt resolution.
- Timely action is essential as refund requests may be time-sensitive.
Understanding Uber Eats Refunds
Getting a refund from Uber Eats depends on their refund policy and specific issues with an order. The Uber Eats app provides a process to request refunds, but eligibility criteria apply.
Refund Policy and Eligibility
Uber Eats may issue refunds if there are problems with an order. These problems can include missing items, incorrect items, or errors made by the restaurant or delivery driver. Customers should check their order as soon as it arrives to confirm all is correct. Time is critical; prompt action is required for a refund request. Restaurants and delivery personnel are accountable for their part in the service, and customer service can mediate to resolve issues. However, not all situations are eligible for a full refund. Partial refunds or credit might be given in certain cases.
Steps to Request a Refund
To begin a refund process:
- Open the Uber Eats app.
- Tap the profile icon and go to the Orders tab.
- Select the order in question.
- Scroll down and click Get Help or Help with an order.
- Follow the prompts to specify the issue and submit details of the problem.
It’s essential to provide the order number and describe the problem accurately. Contact Uber Eats customer service if the app does not resolve the issue.
Common Refund Scenarios
Requests for refunds typically fall under these scenarios:
- Cancel Order: Cancellation fees may apply if the restaurant has already started preparing the order.
- Missing Items: If parts of the order are missing, users may get a partial refund or credit.
- Incorrect Orders: When the wrong item is delivered, a refund or credit is likely.
- Delivery Issues: Problems such as late delivery might warrant compensation, depending on the circumstances.
Refunds can take time to process, and Uber Eats might issue them as account credit. Always review the order details carefully and report any discrepancies immediately.
