The refurbished electronics marketplace is seeing a growing trend with platforms like Reebelo and Back Market leading the charge. These companies offer a more sustainable option for consumers seeking technology such as smartphones and laptops. They provide a diverse range of products, each with its own approach to quality, warranty, and customer service. Consumers have the opportunity to purchase electronics that have been given a second life, potentially saving money and reducing waste in the process.
Back Market, known for its stringent quality checks, ensures that all devices sold through its platform meet a high standard. It is recognized for providing thorough after-sale customer support. Meanwhile, Reebelo, also in the refurbished marketplace, entices customers with competitive pricing and a varied selection of products.
Reebelo vs Back Market
Buying refurbished tech has never been more popular — and two names dominate the space: Reebelo and Back Market. Both platforms promise high-quality refurbished devices, lower prices than retail, and environmental benefits through reuse. But how do they really compare in 2025?
This guide breaks down everything you need to know — from pricing and warranties to shipping, device quality, and customer support — to help you decide which marketplace is right for you.
🏪 Overview: What Are Reebelo and Back Market?
| Feature | Reebelo | Back Market |
|---|---|---|
| Founded | 2019 (Singapore) | 2014 (France) |
| Headquarters | Global, with offices in the U.S., Australia, and Europe | Paris, France; operates globally |
| Focus | Refurbished phones, laptops, tablets, wearables, and gaming | Refurbished electronics across all categories |
| Business Model | Marketplace connecting verified refurbishers to consumers | Curated marketplace with approved refurbishers |
| Sustainability Goal | Save 100 million devices from e-waste by 2030 | Reduce global e-waste through circular economy |
Both companies act as marketplaces — they don’t refurbish devices themselves but partner with certified sellers who meet their quality standards.
💰 Pricing & Value
Both Reebelo and Back Market offer strong discounts compared to buying new, typically 20–60% off retail.
- Reebelo often features more aggressive pricing on smartphones and laptops, especially older models (e.g., iPhone 12, MacBook Air M1).
- Back Market tends to have slightly higher average prices, but with tighter quality control and a more consistent grading system.
Example (as of October 2025):
- iPhone 13 128GB “Excellent” condition:
- Reebelo: ~$449
- Back Market: ~$479
- MacBook Air M2 (2022):
- Reebelo: ~$799
- Back Market: ~$829
✅ Verdict: Reebelo wins on price, but Back Market offers more predictable quality.
🧾 Warranty & Returns
| Platform | Warranty | Return Policy |
|---|---|---|
| Reebelo | 12-month standard warranty | 30-day free returns |
| Back Market | 12-month standard warranty (some items 1-year+) | 30-day free returns |
Both marketplaces provide a minimum 1-year warranty, covering functional issues and defects. Returns are straightforward through each platform’s dashboard.
✅ Verdict: Tie — both offer strong buyer protection.
📦 Shipping & Delivery
- Reebelo: Works with local refurbishers in each country, so delivery is often faster (2–5 business days in the U.S.).
- Back Market: Also uses local partners but may route through regional hubs, sometimes taking 5–7 business days.
Both offer free standard shipping, with tracking and optional expedited options.
✅ Verdict: Reebelo is slightly faster in most regions.
🔋 Device Grading & Quality Control
Both platforms grade devices by cosmetic and functional condition, but their systems differ slightly:
| Grade | Reebelo | Back Market |
|---|---|---|
| Excellent | Like-new, minimal wear | Like-new, no visible scratches |
| Good | Light signs of use | Minor scratches or small marks |
| Fair | Noticeable wear, fully functional | Visible scratches or dents |
Back Market is known for stricter grading, meaning an “Excellent” device from Back Market is often closer to new than an “Excellent” device from Reebelo.
✅ Verdict: Back Market wins for consistent grading.
🌍 Environmental Impact
Both marketplaces highlight sustainability as a core mission:
- Reebelo tracks each purchase’s carbon savings and e-waste reduction, showing you how much CO₂ you’ve saved.
- Back Market partners with independent refurbishers and promotes a “Right to Repair” philosophy, encouraging longer product lifecycles.
✅ Verdict: Tie — both make strong environmental contributions.
💬 Customer Experience & Support
- Reebelo: Offers live chat and email support. Customer reviews (Trustpilot ~4.7/5) praise fast delivery and responsive service.
- Back Market: Also highly rated (Trustpilot ~4.6/5), with a dedicated support team and detailed product pages. Some users note slower refund processing.
✅ Verdict: Reebelo slightly edges out for faster communication.
📱 Product Range
| Category | Reebelo | Back Market |
|---|---|---|
| Smartphones | ✅ | ✅ |
| Laptops | ✅ | ✅ |
| Tablets | ✅ | ✅ |
| Smartwatches | ✅ | ✅ |
| Gaming Consoles | ✅ | ✅ |
| Headphones | ✅ | ✅ |
| Home Tech (e.g., vacuums, speakers) | Limited | Extensive |
✅ Verdict: Back Market offers a wider product range, especially in home electronics.
🏁 Final Verdict: Which Should You Choose?
| Category | Winner |
|---|---|
| Price | Reebelo |
| Quality Control | Back Market |
| Warranty & Returns | Tie |
| Shipping Speed | Reebelo |
| Product Range | Back Market |
| Customer Support | Reebelo |
Overall Winner: 🎯 Reebelo for budget-conscious buyers; Back Market for those who prioritize quality consistency.
🧠 Quick Recommendation
- Choose Reebelo if you want the best deals, faster shipping, and solid warranty coverage.
- Choose Back Market if you value premium refurbishing standards, more product options, and a polished shopping experience.
Both are legitimate, trustworthy marketplaces that make buying refurbished tech safer and easier than ever.
🌱 Final Thoughts
Whether you’re upgrading your phone or replacing a laptop, buying refurbished through Reebelo or Back Market helps reduce e-waste, save money, and extend the life of quality electronics.
In 2025, the refurbished market isn’t just an alternative — it’s the smarter, greener way to buy tech.
Key Takeaways
- Refurbished electronics are an eco-friendly alternative to buying new.
- Back Market focuses on quality assurance and customer support.
- Reebelo offers competitive prices and a wide range of devices.
Comparative Analysis of Reebelo and Back Market
The comparison between Reebelo and Back Market highlights key differences in their business approaches, product quality, and customer service. These aspects affect buyer decisions in the refurbished electronics market.
Business Models and Mission
Back Market and Reebelo operate online marketplaces for refurbished electronics. Back Market works closely with certified sellers and enforces strict quality controls. Reebelo also offers a selection of certified pre-owned devices but focuses mainly on the Asia-Pacific market, like Singapore and Australia.
Product Range and Quality Standards
Back Market offers a variety of electronics including smartphones, laptops, and Apple products. They use a 30-point inspection to ensure functionality and performance. Reebelo provides similar offerings but details on their inspection process are less publicly known.
Pricing, Discounts and Value Proposition
Both companies offer electronics at a fraction of the cost of new ones, providing great value. Back Market is known for serious discounts while Reebelo competes with affordable prices in their regional markets.
Warranty and Customer Support
Back Market stands out with 24/7 customer support and tends to offer a one-year warranty on products. Reebelo provides customer service during business hours with warranty details varying by product.
Return Policy and Buyer Protection
Customers enjoy buyer protection and return policies from both companies. Back Market and Reebelo use platforms like PayPal that support hassle-free refund policies if the product does not meet expectations.
Shipping and Delivery Options
Back Market offers various shipping options, including next-day shipping. Reebelo’s shipping terms depend on the region, and they may offer free shipping on some items.
Market Presence and Customer Base
Back Market has established a strong presence in the international market while Reebelo is a growing force in the Asia-Pacific region. Each appeals to their customer base through quality refurbished products and services.
User Experience and Interface
Both marketplaces focus on user-friendly interfaces. Back Market provides a streamlined shopping experience. The ease of navigation on Reebelo’s platform also allows customers to select products in real time.
Reviews and Reputation
Quality products and customer satisfaction have built a positive reputation for Back Market. Reebelo is also receiving good reviews for its offerings and service, indicating a growing trust among its users.
Environmental Impact and Sustainability
Both Back Market and Reebelo promote the sustainable aspect of buying refurbished devices. This not only extends the life of electronics but also reduces waste and environmental impact.
