To File For an RMA/Return visit: https://computercity.com/a/returns
General & Return Policy:
Prices, specifications and terms of offers are subject to change without notice. ComputerCity.com is not responsible for typographical and/or photographical errors. Customer pays return shipping charges for all RMA services. ComputerCity.com reserves the right to refuse service to anyone.
No direct returns for refund or credit after 30 days from the invoice date. All returned products must be in original packaging with original accessories, manuals, etc. in as-new condition. All shipping charges are non-refundable. At the time an RMA Request form is completed a customer is asked to provide his/her preference toward an exchange or refund. Please note that this selection is non-binding and will be confirmed at the discretion of ComputerCity.com. In cases in which an Exchange is requested and one cannot be provided at the time of the RMA resolution, a refund will be issued. PLEASE NOTE THAT ALL RETURNED ITEMS MUST HAVE A STORE ISSUED RMA NUMBER. Returned items without valid RMA numbers will be refused.
ComputerCity.com's direct item coverage programs are for products purchased directly from ComputerCity.com.com. Item coverage is issued solely to the original purchaser and is non-transferable through resale, gifting, or otherwise without permission from ComputerCity.com. Item coverage assumes that the product purchased has been properly used and in its intended manner (as to be determined by ComputerCity.com). Any damage caused by mishandling or improper use will result in immediate voidance of all said warranty terms. Any damage caused by other components to a ComputerCity.com issued product will also void warranty terms. By purchasing from this site, buyer also accepts responsibility for all costs associated with damage to other components (purchased from ComputerCity.com or otherwise) by an ComputerCity.com product. ComputerCity.com reserves the right to direct Warranty claims to the original manufacturers when applicable.
Please allow 24-48 business hours (M-F, Excluding Holiday Time-Off) processing time for an order to be prepared for shipment. While 99% of orders on the ComputerCity.com website ship the same business day when received before our Cutoff Time, ComputerCity.com does not guarantee same-day shipping on orders. Orders shipped to the State of Nevada are charged sales tax in accordance with local state laws. ComputerCity.com does not process orders on weekends. The ComputerCity.com order process is FIRM. Orders may be processed immediately upon placement. Once an order is charged it can no longer be cancelled or changed. While we will try our best to accommodate change or cancellation requests, those that are received or processed after an order has been charged will have to be denied.
Item Page Warranty Information Disclaimer:
Warranty periods expressed or implied on each individual item page are estimations on expected warranty periods provided to us directly by item manufacturers or suppliers. Warranty periods expressed are not guaranteed or secured by ComputerCity.com and are considered null in instances in which the respective manufacturers/distributors do not honor them. Please contact the product manufacturers prior to purchasing to obtain full warranty coverage terms and conditions for a particular product. ComputerCity.com does not guarantee any products past our stated 30-day Defective Item Policy (see terms on this page) and maintains no liability for warranties not honored through manufacturers.
ONLY orders set to ship to the state of Nevada are subject to sales taxes under all applicable state laws. Orders set to ship to states and territories outside of the state of Nevada will not be charged any taxes by ComputerCity.com. For out-of-state tax liabilities that may exist, please contact your local Governmental Tax Agency for more information
Because of volatility in the marketplace, ComputerCity.com does not price match competitors nor does it guarantee that a price may or may not change on the ComputerCity.com website. Prices are locked in at the time of the order and are non-negotiable.
The ComputerCity.com website has a dynamic inventory tracking system to check for current stock availability and status. Occasionally, however, items may fall on backorder or go out of stock before being removed from our website. In such cases, ComputerCity.com will make its best attempt to contact the purchasing party and: (1) Agree upon a replacement for the item and ship off the order, (2) Backorder the item and ship the remainder of the order, (3) Drop the item from the order and ship the remainder of the order, (4) Cancel the entire order. In an effort to speed up the shipment process, certain items may be placed on backorder without the authorization of the purchasing party. In such an instance, an item placed on backorder or an otherwise unshipped part of order will not be charged (or refunded if previously charged). A backorder is retained so long as our purchasing rotation indicates a chance that the backordered item will return to inventory. Once an item is dropped from our purchasing rotation, all related backorders will be cancelled. In the case of a backorder, the backordered item will not be charged/shipped until permission is re-obtained from the purchasing party.
Shipping charges are included at the time of purchase for most orders. In cases in which the shipping cannot be calculated immediately (oftentimes our shopping cart will notify you of this) your shipping charge will be calculated and assessed upon shipment. Shipping fees are always non-refundable. In cases in which a product is determined to be defective and an exchange is requested, ComputerCity.com will cover return shipping charges to the customer. In cases in which a product is determined to be non-defective the customer will be liable for all return shipping fees. ComputerCity.com and its affiliates reserve the right to refuse service, terminate any accounts, remove or edit content, or cancel orders at the sole discretion of its company officials.
In-Transit Item Damage:
All products purchased from ComputerCity.com are insured and guaranteed against loss, theft, and damage from the respective shipping companies used for transit. For in-transit damages to products, replacement and compensation must be obtained through arbitration directly by the shipping company. ComputerCity.com may not be held responsible for any damages caused to a product once it leaves our warehouse. For more information, please contact the carrier insurance company used for the shipment (for UPS call 1-800-PICK-UPS).
Item returned and refused shipments are to be handled at the sole discretion of ComputerCity.com. In such instances: (1) the purchase price item will be refunded less the original shipping amount and an additional returned shipment fee, or (2) the item will be re-shipped back to the intended party at their cost.
Customers must inform ComputerCity.com of any order discrepancy (wrong item, quantity, or otherwise) within 5 business days of the receipt date so that a shipment investigation can be initiated and processed to determine a proper outcome. Order discrepancy requests are very infrequent as our software and hardware are designed to track package sizes, item counts, etc. As is such, discrepancy investigations are taken very seriously and may take 24-48 hours to process.
Account Coverage and Underage Order Responsibility:
By using the ComputerCity.com site you accept responsibility for all purchases and activities conducted under your account. To purchase on ComputerCity.com.com you must be the valid cardholder of the credit card submitted (in the case of a credit card transaction) and all orders must be set to ship to an address registered with the card company. Use of the ComputerCity.com site by children under the age of 18 may only be conducted, with the express permission of a parent or guardian. Usage by children under the age of 18 directly implies that such permission has been obtained.
ComputerCity.com ships items in the condition they are received from the original manufacturer/distributor of a product. ComputerCity.com does not conduct product testing before shipping any merchandise.
Product Information and Pictures:
Product descriptions posted on our item pages are for representative purposes only. ComputerCity.com agrees to make a good-faith attempt at providing the most accurate and detailed descriptions of all products for sale, however, actual items may vary slightly. Pictured images are also for representative purposes only. Actual products may differ from the pictured representations. Warranty term coverage postings are estimations of the manufacturer warranty coverage liability. Actual warranty coverage times may vary and must be confirmed at the responsibility of the consumer. If a product posting or picture does not coincide with the item to the satisfaction the customer, it is up to the customer to fill out an RMA request and return the item in like-new condition.
ComputerCity.com reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. ComputerCity.com will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.
Upon submitting your order you will receive an automatic confirmation email with a link to your 'Order-Status' page. Your 'Order-Status' page contains all current status and shipment tracking information as your order progresses through our systems. Please retain this email for your records.
Please note that some email clients may split or otherwise break up the 'Order-Status' page link. If you have problems following that link, please contact us via e-mail and we will provide you with your updated status. For alternative order tracking please send an email to our contact address and your status will be sent to you in reply.
ComputerCity.com does not cross-ship products under any circumstance. Product exchanges and returns for credit are processed once the original product has been received.
Discount / Promotion Limits:
All coupon codes and/or discounts offered or issued through ComputerCity.com are Limit 1 per household unless otherwise expressly stated . If multiple orders are placed by the same individual, household, or group in an attempt to circumvent this policy ComputerCity.com reserves the right to cancel such orders or to remove the unqualified discounts. Promo codes are not redeemable for cash and carry restrictions alongside their use. Certain promo codes (such as the ones found in our newsletter) are granted to specific customers only. The unauthorized distribution or sharing of a coupon or discount code is not allowed and will not be honored.
Product Return Shipment/Condition:
It is the responsibility of the customer to cover any and all associated costs of transit, shipping, handling, or otherwise in the event of a product return. Products that are being returned must be received in the same condition as they were originally sent out. It is the customer's responsibility to ensure that the product is adequately packaged for return and that the item is adequately protected so that it will remain in its original condition (with all the original components and accessories) throughout the return transit process. Products are inspected upon receipt by the ComputerCity.com Returns department. Products that are received damaged, inadequately packaged, or any other failures to abide by this condition will immediately void any warranty or refund coverage.
Product Descriptions / Information:
ComputerCity.com makes its best effort to ensure that product content, images, pricing, and descriptions are as accurate as possible. However, since item descriptions, pictures, pricing, and other references can vary or lead to human error we do not guarantee them nor do we assume liability for errors associated with them. ComputerCity.com maintains its right to refuse or cancel an order at its sole discretion for any reason. ComputerCity.com also does not assume responsibility for links to other sites that make any claims and/or representations on products available through our website. ComputerCity.com also maintains no responsibility for changes or variations in product specifications and/or physical appearance due to release updates, revisions, or otherwise. Because products are continually revised by manufacturers, we suggest contacting us prior to purchase if this may be an issue to you.
Information on Manufacturer mail-in rebate offers are provided on certain item pages or promotions with the goal of providing the most complete and up-to-date information to our customers. ComputerCity.com does not serve a function in the rebate process beyond providing this first-level of information. Manufacturer rebates are between the issuing party and the consumer directly. All questions, claims, or comments on rebates are to be directed to the issuers and not ComputerCity.com. In the case of a dispute or issue arising from a Rebate offer, ComputerCity.com makes no claims or guarantees nor does ComputerCity.com assume any liability in honoring a rebate amount.
Extended Warranty Information:
Select products on the ComputerCity.com.com website are eligible for extended warranties at the time of purchase. Please note that these warranties cover hardware replacement parts only (no software, data, or any other coverage is available). Return item shipping costs (incoming) are the responsibility of the customer, while the shipping costs on the exchange item (outgoing) will be covered by ComputerCity.com. Please note that all warranties are considered VOID without refund if any physical damage, misuse, mishandling, or product tampering is determined by ComputerCity.com at its sole discretion.
ComputerCity.com does not offer technical support on products. The determination of product scope, compatibility, and usage is left to the customer to establish. If technical questions arise we suggest contacting the manufacturers of the products for specifications and information. As is such, any product recommendations, usage advice, or otherwise stated or implied to a customer does not constitute a guarantee from the company. It is up to the customer to make the final decision on when to proceed with a purchase and/or what products will be compatible for with their needs.
Limitation of Liability:
In all circumstances, ComputerCity.com's maximum liability is limited to the purchase price of the products sold. ComputerCity.com shall not, under any circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit. ComputerCity.com shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, or any other types of loss whether or not ComputerCity.com has been made aware of the possibility of such claims or damages. ComputerCity.com assumes no risk or liability related to use, storage, handling, or otherwise of any products purchased on this site. ComputerCity.com operates as a distributor ONLY. ComputerCity.com does not manufacture the products that it sells. Manufacturers may, however, cover their products through warranty and service contracts that are directed at the end-user. ComputerCity.com assigns and passes through warranties that are offered by the manufacturer to the end-user customer. Be placing an order with ComputerCity.com customer enters an agreement whereby customer acknowledges that it shall have recourse under said warranties and only against the manufacturers of the products. ComputerCity.com makes no warranty or liability claims regarding the products it carries except as otherwise provisioned in this document. ComputerCity.com disclaims any and all other warranties espressed or implied to any its products. Every item that is sold by ComputerCity.com is sold As-Is or With All Faults. The risk and liability of product use, storage, performance, or otherwise is with the buyer. Should any issues arise, the buyer assumes all risks and costs related to necessary servicings, repair, replacements, or otherwise.
ComputerCity.com does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with ComputerCity.com unless Customer has provided clear and conspicuous notice to ComputerCity.com and has received prior written consent from ComputerCity.com.
Governing Law and Jurisdiction:
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between ComputerCity.com and Customer shall be governed by the laws of the State of Nevada, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. ComputerCity.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Nevada in Clark County to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against ComputerCity.com that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Nevada law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with ComputerCity.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between ComputerCity.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between ComputerCity.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
Terms of Sale:
We accept the following methods of payment: Visa, Mastercard, Discover, American Express, Paypal
We prefer payment by: Credit Card or Paypal
All prices are listed in US Dollars, unless otherwise indicated.
Orders are not binding until payment as been accepted and verified.
Shipping and handling charges apply to all orders, unless otherwise specified.
We ship items Monday - Friday within 24 hours of payment.
We do not ship on major US holidays.
All delivery dates are estimates and are not guaranteed.
Shipping is not refundable and you will bear the cost of return shipping.
Shipping is refundable if we ship the wrong item.
Shipping is refundable if the item arrives damaged.
Items must be returned in the condition in which they arrived and in their original packaging.
A 20% restocking fee applies to all returns.
Before returning, you must first obtain a return authorization within 30 days of delivery. You can request one by visiting your order under "Completed Orders" under "My Account".
Products shipped new may be covered by the manufacturer's warranty.
If items fail to perform as warranted, please contact the manufacturer.
We do not guarantee any product's fitness for intended use.